Store Manager – Micro Fullfilment Center Manager at Glovo

Job Type: Full time

Location: Lagos

About us:

Glovo – We are a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America, and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you’ll be challenged and have the most fun working in through tech-enabled experience.

YOUR WORK-LIFE OPPORTUNITY:

In Glovo, we want to change the way consumers buy groceries, and we believe that if we want to revolutionize the industry, we need to deliver a WOW experience to our clients since this is Glovo’s way. To reach this WOW effect you will be managing and coordinating our different retail stores within your city. Your goal will be to quickly adapt the operation of each retail store, co-managing the assortment and pricing and being a hero leader to your team.

BE A PART OF A TEAM WHERE YOU WILL:

• Manage, control and direct of Groceries retail stores and continuously improve i) functionality ii) service level in order to achieve our Customer Experience goals.
• Manage staffing plans, schedules, quality initiatives, process change initiatives, and other Change initiatives necessary to enable the Operations plans. 
• Manage a team of Supervisors with responsibility for each shift within a very fast-paced/ time-critical and demanding environment.
• Set the requirements and expectations for Supervisors and Pickers.
• Measure performance through metrics, providing feedback, and holding supervisor and pickers accountable for their performance and the performance of their teams.
• Be proactive and ensure that best practices are shared across all Retail Stores and shifts. 
• Work closely with other teams (HR, Category Management, Facility contractors, Safety Manager) to create and implement initiatives.
• Supervise the maintenance of the working environment ensuring health and safety standards across your stores.
• Achieve stock accuracy targets. 
• Continuously measure and evaluate the departmental goals and all work processes, available daily labour and daily production goals.
• Improve quality and eliminate errors, reducing business costs.
• Manage and report main KPIs on a weekly basis.
• Perform administrative duties, and additional functions, as needed and determined by management

YOU HAVE:

• You’ll have an impressive track record in a high-volume, fast-paced distribution or logistics environment like ours. 
• Team management experience. 
• 1-3 years experience in managing multidisciplinary teams. 
• Fluency in Local currency and English