Community Specialist at Bolt

Job Type: Full time

Location: Lagos

About Bolt

Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

About The Role

You’ll be in charge of coordinating and executing driver engagement programs, in collaboration with local marketing, local operations, and public policy teams and brand’s communication across our social media channels, including Facebook, Whatsapp, Telegram, Twitter, and Instagram.

Your daily adventures will include:

• Establishing and actively managing driver forums online (Facebook, WhatsApp, or Telegram)text
• Collaborating with Internal stakeholders (local operations and Public Policy) in hosting online or in-person Q&A events
• Coordinating with local marketing and operations on creation and execution of driver communications calendar and driver engagement events
• Assist in communicating and executing driver reward programs
• Relay sentiment from driver surveying and events to assist Public Policy in anticipating potential opportunities or risks
• Flag potential viral cases to customer service, operations and marketing colleagues.
• Working closely with other departments (Customer Support/ Operations/ PR).
• Coordinate local safety responses across social media.
• Contribute to increased instances of positive driver/rider PR.

About you:

• Advanced understanding of social media platforms, and their features (Facebook, Instagram, Telegram, WhatsApp, etc.)
• Strong experience with social management platforms, such as Emplifi
• Basic understanding of CMS, and CRM systems (WordPress, CleverTap, Mailchimp, etc.)
• Excellent communication and project management skills
• Experience organizing in-person and online events
• Ability to think analytically in generating simple reports
• Flawless written and spoken English, with other African languages being a plus.
• Organized and detail-oriented
• Ability to work independently and to collaborate as part of a team