PowerGen Renewable Energy is a micro-grid developer and Engineering, Procurement and Construction (EPC) company for Commercial and Industrial (C&I) solar projects in Africa. PowerGen is creating an African energy system that utilizes clean, renewable energy and smarter grids to deliver power to all.
We uniquely combine our mission – to build Africa’s future energy system, while improving lives through smarter power – with technical, on-the-ground expertise and an innovative business model. We build, own and operate AC micro-grids and C&I solar projects to bring power to residential, commercial and industrial customers. With over 120 employees, a 7,500 sq. ft. workshop and headquarters in Nairobi, offices in Tanzania, Nigeria and Sierra Leone, PowerGen is building a company that is set to have an impact on the energy sector in Africa for years to come.
Job Description
What You Will Make Happen:
Complete customer surveys, customer sign up, and other data gathering activities.
Develop & facilitate customer training on energy use, payment systems, and issue troubleshooting, as well as enlighten and educate customers on new products / bundle packages and customer initiatives within PowerGen.
Provide post-installation customer service to our customers through remote monitoring & customer engagement site visits.
Coordinate logistics for field work, including transport, accommodation, and planning routes before embarking on any trips to the field.
Train and support other team members during any and all of the above areas as needed.
Monitor activities of all field enumerators while on site
Ensure error-free recruitment & training of local agents & community liaison officers within each community
Monitor and ensure accountability of all local agents
Oversee activities of assigned Community Liaison Officers
Perform any other duties as assigned by your manager.
Qualifications
You Already Have:
First degree or its equivalent in a relevant discipline
2+ years relevant work experience in customer service, call center, retail or similar field
Ability & willingness to travel extensively across the country as required.
Strong cultural sensitivity and ability to adapt communication styles to diverse rural audiences.
Excellent persuasive and profiling skills
Empathetic and patient approach to building relationships and addressing customer needs.
Fluency in English, both in written and oral communications. An added advantage would be fluency in Hausa, Yoruba, Igbo, Nupe or other Nigerian languages.
Passion for serving and engaging customers
Passion for sustainable energy solutions and social impact.
Knowledge of the energy, clean tech or utility sectors
Proficiency in Microsoft Office, with emphasis on Microsoft Excel skills
Flexible and willing to lend a hand whenever needed
Enthusiasm in working for the field of renewable energy.
Additional Information
What Excites You:
A fast-paced environment where constant change is the norm and individual initiative-taking is encouraged
Contributing to rural electrification in Nigeria & building a clean energy future
Field activities
A passion for organization, details, and precision
Delivering of quality customer service at every interaction
Contribution to the exponential growth and profitability of PowerGen Nigeria
Join our mission to create Nigeria's largest talent-marketplace! 🌍 Take the first step by clicking the sign-up button to embark on this exciting journey with us. 🚀 Let's build together!
Ready To Get Started
Discover endless opportunities for talented professionals in Nigeria at the most affordable price to make the most of your time and money on a secure platform. Welcome to a New Era of Work!