Helpdesk Supervisor at So Fresh

So Fresh is a healthy food company with operations across Nigeria. At So Fresh, we believe food should be fresh and close to nature as much as possible; hence, we create tasty, fresh, delicious healthy food options.

We are recruiting to fill the position below:

Job Position: Helpdesk Supervisor

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• Serve customers by providing product and service information.
• Resolve customers’ concerns, complaints and obtain feedback.
• Train and mentor, the online sales and helpdesk team on company standards and expectations
• Cross-sell and up-sell product items.
• Ensure sales are closed at the stipulated time.
• Provide leadership, coaching and direction to the Online sales team.

Requirements

• Candidates should possess a B.Sc or HND certification in a relevant field
• 2 -3 years of experience in a customer service role in the food/retail industry
• Willingness to work on a shift basis and weekends
• Possess excellent telephone etiquette.
• Ability to remain professional and courteous with customers at all times
• Experience coaching and supervising a team is desirable.
• Working knowledge of customer service principles & practices
• Computer literacy is highly required.

Salary
N80,000 – N120,000 / Month.