Lagoon Hospitals has consistently been providing healthcare of international standards in Nigeria. Established in 1984 by Professor Emmanuel and Professor (Mrs.) Oyin Elebute, and commencing operations in 1986 as a provider of integrated healthcare services, Lagoon Hospitals is currently the largest private healthcare services Group in Nigeria with six healthcare facilities.
Lagoon Hospitals is the only Nigerian Hospital group accredited by the Joint Commission International, and one of two groups in Sub-Saharan African to be so accredited. The Hospitals was first accredited in 2011 and re-accredited in 2015, 2018 and 2021.
We are recruiting to fill the following positions below:
1.) Customer Service Officer
Job Location: Lagos
Job type: Full-time
Job Description
- This role is responsible for attaining a flawless level of service at all points of customer contact and enabling a superior quality experience for patients and visitors. Candidates with experience in the Healthcare, Telecommunications, or Hospitality Industries are encouraged to apply.
Summary of Responsibilities
- Manage patient admission and discharge processes.
- Schedule or book patients to visit consultants.
- Liaise and work with clinical and non-clinical staff to ensure a flawless level of service at all points of customer contact.
- Clinic management
- Achieve heightened levels of patient satisfaction/experience
- Provide exceptional service at all points of customer contact.
- Appropriate and timely patient admission.
- Handle inquiries/telephone calls, and messages professionally.
- Other duties as assigned
Key Result Areas/ Performance Goals
- Management of customers’ grievances
- Error free registration of all categories of patients
- Appropriate and timely patient admission and discharge
- Comply with the use of Standard Operating Procedures and policies
Job Qualifications
- University Degree or Higher Diploma in Social Sciences and Humanities
Core Competencies:
- Excellent communication skills
- Customer Service Orientation
- Working knowledge, process improvement, and operations management.
- Negotiation
- Computer Literacy
Behavioral Competencies:
- Pleasant disposition
- Interpersonal and Communication Skills
- Service-oriented, courteous, and a team player.
Click here to apply online
2.) Inventory Officer
Job Location: Lagos
Job type: Full-time
Job Profile
- This role is responsible to participate in the development of Hospital policies and procedures
Summary of Responsibilities
- Plan, organize, direct, manage and evaluate the inventory management activities of Lagoon Hospitals
- Develop and communicate inventory management processes, policies and procedures
- Review compiled inventory reports (quantity, type and value of materials and stock on hand)
- Develop and implement profit improvement plans and change management plans
- Develop key performance indicators to measure the effectiveness of the inventory management operations
- Direct and manage corporate governance and regulatory compliance procedures related to inventory management operations
- Monitor inventory levels and inventory movement using manual and computerized inventory systems
- Conduct investigations into inventory management incidents in order to verify and resolve complaints
- Responsible for actual inventory counts; must be knowledgeable about inventory items to be counted, the counting procedures used, and location of all inventories
Key Result Areas/ Performance Goals
- Average % of explainable stock variances
- Number of times management reports are delivered within prescribed TAT
- Inventory Turnover
- Number of pending postings
- Inventory days of supply
Job Qualifications
- First Degree or equivalent in any discipline but preferably a numerate discipline
- 0 – 2 years’ experience is desirable.
- CISPM is desirable
Core Competencies:
- Computer literacy
- Stock taking
- Ability to handle stress and crisis situations
- Self motivating and multitasking
- Ability to work under pressure
- Leadership and organizational skills
- Ability multitasks
- I CARE attitude
- Good interpersonal and communication skills
Click here to apply online
3.) Peri-Operative Nurse
Job Location: Lagos
Job type: Full-time
Summary of Responsibilities
- This role is responsible for assisting clients and patients undergoing surgery restore and sustain their health and well being
- Conduct preoperative and post operative checks
- Clean and restore equipment and work areas, leaving them suitable for future use thus maintaining a clean and safe environment always
- Performing procedures such as monitoring of vital signs with necessarily follow up, administering medication, wound dressings, IV placement and providing other assistance as required
- Prepare and maintain the theatre for all surgical procedures
- Provides nursing care to patients undergoing surgery
- Instruct and supervise ward assistants in preparing, sterilizing and caring for theatre equipment and supplies
- Documenting and maintaining concise and complete records and report
- Comply with the use of Standard Operating Procedures and policies and quality standards.
- Participate in your departmental quality improvement project
Key Result Areas / Performance Goals
- Ensuring proper marking of surgical sites
- Reduction in infection rate
- Incidence reporting and adequate documentation
- Triage
- Use of SOPS / adherence to quality standards
Job Qualifications
- RN, RPON (Registered Peri-Operative Nursing Diploma)
- A minimum of 1 year of post qualification experience is desirable
- Valid Peri-Operative Nurse practice license.
Core Competencies:
- Basic Life Support skills
- Attention to details
- Good interpersonal and communication Skills
- Advanced Cardiac Life Support Skills
- I CARE
- Ability to handle stress and crisis situations.
Click here to apply online
