Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients’ circumstances.
We are recruiting to fill the position below:
Job Position: Underwriter (General Insurance)
Job ID.: JR-48150 Job Location: Lagos Employment Type: Full Time
Job Description
The purpose of the role is to provide quality underwriting outcomes for the Commercial/Personal lines underwriting function through effectively maintaining underwriting standards and providing quality client and broker service.
Must be multi skilled with the ability to mentor and train junior underwriters and have high technical knowledge.
Corrects unprofitable policies
Maintains service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards
Resolves escalated customer queries and complaints and provide feedback to customers on matters resolved.
Underwrites in accordance with standards, policies and procedures
Ensures that all documentation is issued, checked and authorised prior to despatch
Ensures queries are resolved in line with company standards
Ensures timeous and accurate management of mail count
Requests, monitors survey and survey requirements as per laid down procedures
Shares knowledge on, and participate in, the creation of new standards, control systems and procedures to maintain service delivery.
Key Result Areas Personal Effectiveness:
Accountable for service delivery through own efforts.
Individually accountable for managing own time, tasks and output quality over periods of 1 day to a max of three months.
Makes increased contributions by broadening individual skills.
Collaborates effectively with others to achieve personal results.
Accepts and lives the company values.
Customer Service
Manages effective customer service and relations to deliver customer service satisfaction.
Compliance:
Adhere to all financial requirements and ensure cost control
Adhere to governance controls.
Operational Efficiencies:
Effectively maintains underwriting standards and provides quality client and broker service
Implements continuous improvement in work processes, procedures and schedules
Maintains people practices in line with organisational guidelines, policies, culture and values.
Required Qualifications and Experience
A First Degree or its equivalent
Possess 3 – 5 years of relevant experience in a similar role
Possess strong technical underwriting knowledge.
Excellent communication skills (verbal and written)
Interpersonal and time management skills
Good knowledge of MS packages (Especially MS Word, MS Excel, PowerPoint and Outlook)
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