Associate Programme 2023 at Ecobank

• Close Date:12/08/2023
• Industry: Financial Services
• State/Province: Lagos
• Country: Nigeria
• Zip/Postal Code: +23401

Job Description

Job Profile

• Execute day-to-day operations functions with accuracy to deliver a timely end of day.
• Enlighten customers on products and services, sell and ensure the onboarding process is seamless.
• Drive improved customer experience and perception.

Key Responsibilities

• Supervise all activities in Operations and ensure customer transaction requests are treated promptly, professionally, and with utmost care and confidentiality.
• Ensure all customer transaction requests are properly documented and authorized in line with the Service Level Agreements (SLA).
• Maintain a good knowledge of the banks products and services and respond to enquiries on same, and operational matters.
• Ensure customer requests/complaints are captured on the customer management platform and prompt resolution provided.
• Enlighten customers on new services, products promotions and cross-sell them.
• Drive digital adoption by customers and collaborate with the business to meet goals but without compromising policies and processes.

Requirements

Qualifications & Experience

• 25 years or less
• A minimum of 5 credits at O’levels including English and Mathematics
• Ordinary National Diploma (OND) not less than lower credit.
• Completion of 1 year internship.
• Knowledge of Microsoft Office