Altara Credit Limited (“Altara”) is a Nigerian consumer and business services venture. Our core value proposition is to improve the quality of life for the average Nigerian by driving financial inclusion. Altara is built on serving the underbanked and the otherwise financially excluded. Our debut service is “buy now, pay later” where we allow formal & informal sector workers, and SME owners to purchase a variety of products and equipment for their homes and businesses but instead of paying for the products in full upfront, pay a small amount over time.
We are recruiting to fill the position below:
Job Position: Operations Coordinator
Job Location: Ibadan – Oyo and Abeokuta – Ogun Employment Type: Full-time
Description
We want to hire an “Operations Coordinator” to join our team. This is a role where you will report directly to the Performance Excellence Analyst. The ideal candidate for this role is someone who possesses exceptional communication and interpersonal skills to interact with clients.
Job Responsibilities
Identifying and onboarding potential new clients for recovery business
Coordinates all aspects of the day-to-day operations of the Showroom
Achieves the Collections set targets for locations managed
Training and coaching of collections team members
Coordinates the setup and organisation of showrooms (Collections and Recovery)
Tracking Performance of Team Members
Providing Feedback on activities of operations to Management
Driving the performance of the collections team
Handle escalations from customers and the collections team
Take action to encourage timely debt payments
Report on collection activity and accounts receivable status.
Participate in all internal meetings related to the Operations
Requirements
Interested candidates should possess a Bachelor’s Degree
Minimum of 2 years of experience in a Financial Services Organization with at least 1 year of leadership experience
Familiarity with laws related to debt collections
Great communication skill
Great at time management, multitasking and prioritization skills
Good decision skills
Comfortable working with targets
Excellent knowledge of Microsoft Office tools
Strong Analytical skills
Problem-solving skills
Strong commercial leadership skills with proven capability of working in a matrix environment.
Salary and Benefits
N100,000.00 – N120,000.00 / Month
Paid time off (leave days)
Health Insurance
Pension Plan
Opportunity to work in a growing company with talented individuals
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