Computer Management Assistant at The U.S. Embassy, Abuja

Duties

Position is responsible for managing Post SharePoint sites to include design, configuration and implementation of all web parts and sites by ensuring that the SharePoint is accurately in operation to meet Post needs. The incumbent also manages all areas of the unclassified local area network to include, application of security fixes, installation of software and upgrades.

Incumbent will train users on Microsoft applications and other department of state applications. Incumbent will assist to ensure that the Information Technology (IT) inventory is accurately maintained by recording dispatched equipment and properly disposing of old equipment. Incumbent performs routine maintenance on servers to include backups, testing and restoration of files and folders, as well as assist with account and user management. Position reports directly to the Senior Computer Management Specialist.

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Qualifications and Evaluations

• All selected candidates must be able to obtain and hold a Public Trust Security Clearance. 
• All selected candidates will be subject to a background investigation and, may be subject to a pre-employment medical exam.
• Selected candidate must be able to begin working within a reasonable period of time (6 weeks) upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.Education Requirements:
• University Degree in Computer Science, Programming, Information Security, Mathematics or Engineering is required.

NYSC Certificate/Exclusion/Exemption document is required.

• Please address this factor in your ERA application under Education. Evaluations:
• You will be evaluated against the qualifications and requirements in this vacancy announcement. 
• You may be asked to complete a pre-employment language or skills test.
• You must complete the application form and provide the required documents.  Your application must address all the position qualification and requirements including education, experience, language, and any knowledge/skills/abilities listed.  If you fail to submit a complete application, then your application may be disqualified for this position.  Qualifications:

Experience: At least three (3) years of progressively responsible work experience in the computer field, to include hardware, software, SharePoint and database management with emphasis on Microsoft Windows, Microsoft Office packages, Microsoft SharePoint and training is required.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Language: Fluent speaking, reading & writing of English Language is required.

Please address this language requirement in your ERA application.

Job Knowledge: Advanced level knowledge of SharePoint, software, computer equipment operations and management, local and wide area network operations is required. Incumbent must be familiar with hardware and software acquisition procedures, computer troubleshooting and repairs.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Skills And Abilities:

Ability to interface with personnel within the mission and with helpdesk personnel in Washington is required. Ability to quickly adapt to new technology and assist with network planning is required. Ability to interact in a professional manner with embassy and Washington is required.

Proficiency with Keyboard/Typing skills are required for computer software installation and troubleshooting, as well as for reports and communicating with customers and colleagues is required. Incumbent must be able to lift up to 10kg. Ability to configure switches, routers and firewall is required. 

Must be able to open up a workstation, and identify faulty parts and be equipped with the knowledge to make relevant changes to include replacing or adding more memory to the Workstation, or replacing the Hard drive so that the workstation can function faster and process information better and quicker.

Incumbent must have a good background on SharePoint application platform. Incumbent must have a vast knowledge on Web Part creation, design, creation of modules, as well as interactive processing applications using SharePoint.

The incumbent must be able to communicate with the customers over the phone to solve 1st line support issues by having the ability to explain step by step what the user is required to do to fix the computer problem in a friendly and very explicit manner. In addition, the incumbent must have the ability and knowledge to resolve 2nd line support issues by going over to the user and based on advance knowledge will be able to fix these problems faster and in a professional way.

Please address this factor in your ERA application under Major Duties and Responsibilities.