Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.
About The Role
You’ll be in charge of coordinating and executing driver engagement programs, in collaboration with local marketing, local operations, and public policy teams and brand’s communication across our social media channels, including Facebook, Whatsapp, Telegram, Twitter, and Instagram.
Your daily adventures will include:
Establishing and actively managing driver forums online (Facebook, WhatsApp, or Telegram)text
Collaborating with Internal stakeholders (local operations and Public Policy) in hosting online or in-person Q&A events
Coordinating with local marketing and operations on creation and execution of driver communications calendar and driver engagement events
Assist in communicating and executing driver reward programs
Relay sentiment from driver surveying and events to assist Public Policy in anticipating potential opportunities or risks
Flag potential viral cases to customer service, operations and marketing colleagues.
Working closely with other departments (Customer Support/ Operations/ PR).
Coordinate local safety responses across social media.
Contribute to increased instances of positive driver/rider PR.
About you:
Advanced understanding of social media platforms, and their features (Facebook, Instagram, Telegram, WhatsApp, etc.)
Strong experience with social management platforms, such as Emplifi
Basic understanding of CMS, and CRM systems (WordPress, CleverTap, Mailchimp, etc.)
Excellent communication and project management skills
Experience organizing in-person and online events
Ability to think analytically in generating simple reports
Flawless written and spoken English, with other African languages being a plus.
Organized and detail-oriented
Ability to work independently and to collaborate as part of a team
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