Traction Apps is a technology company focused on technology solutions for SMEs relating to merchant management and payments. Traction Apps is a division of Traction Venture Partners Limited, a venture building platform seeking to build and enable a B2B ecosystem in emerging markets
Traction is a mission-driven, fast-paced and entrepreneurial environment, led by ex McKinsey consultants. The company presents a rich opportunity for our team members to drive meaningful growth and address real problems
We are looking for driven passionate problem solvers and self-starters to join our team.
In this role, you will be responsible for 1st level engagements with customers on WhatsApp, calls and other social media platforms concerning Traction POS and Bank Transfer issues.
What You’ll Do
Adopt standards/procedures for ensuring optimal customer experience
Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries
Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
Attend to the customer’s queries on our social media platforms and incoming phone calls
Cross sell Traction’s products and services while engaging the customers.
What You’ll Need (Requirements)
HND / B.Sc Degree preferred
At least 1 year of experience in a relevant role
Thorough understanding of the Fintech industry
Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
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