Customer Service Executive at Sun King (Formerly Greenlight Planet)

• Job Type: Full Time
• Qualification: BA/BSc/HND
• Experience: 2 years
• Location: Lagos
• Job Field: Customer Care 

The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do

• Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
• Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
• Conducting product and service quality surveys with customers and recording feedback from time to time;
• Generating leads for the sales team by screening callers and identifying potential sales opportunities;
• Supporting the collection of payments by regularly contacting dormant and defaulting customers;
• Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
• Working with multiple sales teams and cross-functional teams seamlessly;

You might be a strong candidate if you

• Bachelor’s Degree in a Business-related courses – Sales, Marketing or Customer Service Management
• Good communication skills with fluency in both written and spoken English
• Fluency in at least one local dialect (Yoruba, Igbo or Hausa) is mandatory.
• Strong interpersonal skills.
• Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
• Basic Microsoft- Excel skill