Responsible for handling inquiries, addressing complaints, and ensuring customer satisfaction. Acting as the main point of contact for customers, collaborating with the sales team and internal stakeholders to meet customer needs, and maintaining precise data reporting.
THE JOB
Report formatting and presenting of memoranda documentation of sales performance in the various channels as may be required periodically.
Collate and summarize area/territory sales support reports for sales management.
Oversee the management and administration of customer complaints on quality/trade term-related matters including communication and inter-departmental interface.
Management – collation and update – of customer database.
Provide the essential EDP/IT resource link between the Head office& field sales team.
Provide periodic sales performance summary/ report, as may be required.
Efficiently process customer orders, ensuring accuracy and timely fulfillment.
Collaborate with the sales team to address any order-related inquiries or issues.
THE PERSON MUST
Have an excellent verbal and written communication skill.
Must be experienced in customer service, sales support, or operations
Strong organizational and multitasking abilities.
Proficiency in using Axapta, MS Dynamics 365 & CRM systems and other sales-related software.
Analytical mindset with the ability to derive insights from data.
QUALIFICATION
First Degree in a relevant discipline.
Intermediate/Advanced Excel skills will be an added advantage.
Join our mission to create Nigeria's largest talent-marketplace! 🌍 Take the first step by clicking the sign-up button to embark on this exciting journey with us. 🚀 Let's build together!
Ready To Get Started
Discover endless opportunities for talented professionals in Nigeria at the most affordable price to make the most of your time and money on a secure platform. Welcome to a New Era of Work!