Centralize the relationship with customers in Nigeria for the Order to Cash process (orders, deliveries, returns, escalated claims, and escalated overdues) and solve any issues to achieve the objectives fixed in terms of service and receivables
Alongside CD, serving as a single point of contact for the company
Review and provide information about the situation of their orders, delivery, and invoice data
Coordinate master data requests (like new customer account creation, change of address, etc.) from customer and CD
Liaise with the logistics team or 3rd Party Logistics Provider for urgent delivery issues
Inform Customer about product/code changes
Agree with Customer on short shelf-life deliveries
Act if needed in case of price discrepancies (get in contact with CD, Customer, Marketing)
Represent Customer Service and the Customer at CD meetings
Monitor Customer ordering habit and suggest necessary modifications
Key Interfaces:
Customer
CD team
Logistics team
Credit control
Order management team
Finance (CD/SC/Marketing)
Marketing team
Key Skills:
Customer service experience is preferable, however not essential if a candidate can exhibit strong competencies
Strong IT skills are essential and ability to learn new systems quickly
Intermediate ability in Excel i.e., be able to perform and utilise Excel to its maximum to process and order large amounts of data efficiently and with integrity
Strong communication skills in both verbal and written.
Team player with good stakeholder management skills
Good analytical skills to be able to interpret complex information and come to rational findings.
Experience of SAP accounting package an advantage but not essential
General Skills:
Business Strategy and Formulation
Business Planning and Implementation
Project Management
Change Management
Business Process Design and Management
Information Management
Application and Exploitation of Information Technology
Negotiation
REQUIREMENTS:
Proven working experience as a logistics coordinator
Record of successful logistics management
Demonstrable ability to lead and manage staff
Minimum experience of 2 years
Proficient in standard logistics software
Excellent analytical, problem solving and organizational skills
Ability to work independently and handle multiple projects
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