Welcome to our FAQs section. We've compiled a list of common questions to make your experience with our platform as seamless as possible. If you have any queries or need assistance, you're in the right place. Scroll down to find the information you're looking for or reach out to us for personalized support. Your satisfaction is our priority, and we're here to help you get the most out of our services.
- Our platform offers a wide array of services, catering to freelancers and employers alike. We provide freelancing options, both on-site and remote, and offer a job posting service that connects businesses with the right talent.
- Freelancers have the flexibility to tailor their services, using the “manage add-ons” feature on their dashboard. They can utilize the feature to list subdivisions of the services they offer and their individual prices, making it simpler for clients to find what they need.
- For your safety and protection, we strongly discourage making payments outside our platform. We won’t be responsible for transactions conducted outside our website.
- Freelancers can use the “payout” feature on their dashboard to request payment after successfully delivering their service. This ensures that freelancers are compensated fairly for their efforts.
- Absolutely! Our platform accommodates diverse job types, including freelance projects, fixed appointments, and on-site roles. You have the flexibility to match your hiring needs at no extra charges.
- Yes, employers can post jobs for free on our platform. This includes freelance projects, fixed appointments, and on-site positions. We believe in providing accessible opportunities for employers.
- Leaving reviews after each service benefits both freelancers and clients. It fosters transparency, aids in building trust, and provides valuable feedback for continuous improvement.
- To ensure fairness and satisfaction, payments for services are held until the completion of the service. This approach ensures that both parties are content before finalizing payment.
- Clients have the option to raise a ticket if they’re unsatisfied with a service. Our support team will review the situation, and if justified, initiate a refund process.
- No, we do not endorse or promote illegal services. Our platform upholds ethical and legal standards.
- Absolutely. Our platform is a safe and reliable avenue for tourists and foreigners coming into Nigeria to access the services they require, whether on-site or remote.
- Your privacy is paramount. All information shared on our platform is treated with the utmost confidentiality and security.
- If you face challenges deleting an attached document during the freelancer sign-up process, a quick solution is to refresh the page and attempt the action again
