Review arrival lists to welcome guests on schedule
Receive guests upon arrival, delivering excellent customer experience during their time at the cube and seamless exit checkout (overseeing VIP guest arrivals and departures).
Provide information about amenities, and various offerings at intervals (e.g. menus, area descriptions)
Attend to guest enquiries and provide solutions timely while in the Cube
Ensure optimal ambience level at the cinema (i.e. environ. is at best-in-class levels, all lighting utilized, music playing etc.)
Engage with guests to ensure they’re happy with food and service
Address customer feedback and escalate when needed
Responsible for set up and cleanup of the Cube after each booking within stipulated time limit
Ensure compliance with health, safety and quality standards
Qualifications
The right candidate must have a minimum of a bachelor’s degree from a recognized university
Minimum of 2 years in operations management at a supervisory level
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