Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients’ circumstances.
We are recruiting to fill the position below:
Job Position: IT Helpdesk Coordinator
Job ID.: JR-49061
Job Location: Lagos
Employment Type: Full Time
Job Description
This role provides and maintains a Helpdesk facility for specific business areas and is individually accountable for achieving results through own efforts.
Provides and maintains a Helpdesk facility for specific business areas.
Provides logging functionality for issues or requests within the business.
Updates and maintains current status of logged requests.
Maintains communication to business areas on all downtime issues.
Maintains and communicates all system availability and change control requests.
Forwards logged requests to appropriate resources for resolution.
Provides updating and communication facilities for all logged requests.
Provides Helpdesk facility for business areas supported to identify issues and requests for resolution.
Analyses logged requests and allocates to correct resource for resolution.
Provides first-line support where applicable.
Ensures management information is available at appropriate time.
Key Result Araes Reporting:
Updates and maintains current status of logged requests.
Maintains communication to business areas on all downtime issues.
Maintains and communicates all system availability and change control requests.
Ensures management information is available at appropriate time.
Personal Effectiveness:
Accountable for service delivery through own efforts.
Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
Makes increased contributions by broadening individual skills.
Collaborates effectively with others to achieve personal results.
Accepts and lives the company values.
User Support:
Provides and maintains a Helpdesk facility for specific business areas.
Provides logging functionality for issues or requests within the business.
Analyses logged requests and allocates to correct resource for resolution.
Provides first-line support where applicable.
Qualifications
A First Degree or its equivalent in Computer Science, Information technology, or a related discipline.
4 years of experience in a similar role
A good understanding of Microsoft suiter application
A good understanding of computer networking
Excellent communication skills (verbal and written)
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