Job type: Full time

Location: Lagos

Job Description

Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are recruiting to fill the following positions below:

1. Junior Treasury Assistant

Job Description

• As Treasury Junior Assistant, you will be responsible to ensure finance compliance with agreed SLA and Customer promises, through  the execution of refunds queues within agreed SLA’s.
• You should be supporting Nigeria but many other country based operations, specially, located in west Africa.
• You will be reporting to the local Finance Refund team lead.

Key Responsibilities

• Prepare and execute Customer Refunds on Daily basis
• Assist proper accounting reconciliation queries
• Perform reconciling reporting on refunds execution

Minimum Requirements Profile

• Customer Services experience as a plus
• Finance academic background
• Passionate for execute to perform on KPI’s
• Enjoying data analysis
• MS Tool and G-Tools basic user experience

2. IT Support Specialist

About the Job

• You will have the chance to integrate our amazing IT Support team that is responsible for supporting all our internal users on a daily basis. From laptop maintenance to troubleshooting, onboardings & offboardings, Google Workspace, SSO and Endpoints.

Responsibilities

• Management of local Endpoints for MDM and EDR.
• Follow up on outstanding IT-related requests and ensure resolution within established SLA in the ticket platform.
• Manage and monitor internal assets to ensure accurate inventory records.
• Onboarding and Offboarding procedures.
• Report RMA’s and Warranties.
• Manage OS Imaging and Configuration for Linux, MacOS and Windows.
• Support for Voip systems.
• Other common IT Support duties.

Requirements
What we are looking for:

• Higher Education in either IT or equivalent
• Minimum 3-year work experience in computer technical support functions;
• Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;
• Excellent communication skills and taste for contact with the end user;
• Knowledge and experience on Google Workspace, Okta, Microsoft, Xcally, Zendesk and Endpoint platforms is a plus.
• Good interpersonal skills and taste for teamwork;
• Good analytical ability, organization and planning;
• Outstanding troubleshooting skills
• Knowledge of customer service principles and practices
• Proficiency in English, both written and verbal, clearly and accurately.

Application Closing Date
29th September, 2023.

3. Incubation / Acquisition Associate

Main Responsibilities

• Work on the lead generation through tele acquisition and Salesforce
• Validate the quality of lead
• Convince seller to go live on Jumia
• complete acquisition of sellers through the SSU form
• Provide all information necessary for the vendor to succeed from D+1
• Ensure that sellers are admin ready and are trained on how to grow their business on Jumia

Required Skills & Qualifications

• Excellent communication and reporting capabilities
• 1+ years of offline sales
• Good analytical skills

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• Opportunity to work in a country’s most exposed position to the seller.

4. Advertising Operations Associate

What you will be doing
As Jumia Advertising Operations Associate, you are responsible for:

• Supporting the local Head of Advertising in her commercial efforts
• Executing advertising campaigns
• Optimizing campaigns
• Reporting on campaigns performance
• For this position, you will report to the local Head of Advertising

Key Responsibilities

• Inform the local Head of Advertising about the inventory availability
• Advise on campaign best targeting options
• Set up campaigns in Google Ad Manager
• Define targeting for these campaigns
• Monitor performance of campaigns
• Optimize campaigns to increase CTR
• Report any execution issue to the local Head of Advertising
• Report on campaigns performance
• Suggest improvements in terms of targeting
• Test new targeting options
• Adhere to operations processes

What we are looking for

• Graduate Degree
• Previous experience in Digital Advertising
• Passionate about online advertising, marketing, data, analytics, and technology
• Strong analytics skills
• Great attention to details
• Proactive mind

5. Payment Operations Associate

Job Description

• The Payment Support Associate is a key part of the payments team. He/she has a responsibility within the payments team for providing day-to-day support to internal & external stakeholders on payment related issues, as well as testing and monitoring of payment processes and platforms.

Key Responsibilities

• Assigning, investigating, and responding to payment related escalations
• Identifying, reporting, and tracking progress on payment related technical incidents
• Transaction monitoring & reporting on key payment metrics
• Performing regular tests to monitor the customer experience and journey with JumiaPay, benchmark against competitors and make recommendations for improvements.
• Liaising with business units, product managers, engineering and other applicable groups to ensure smooth integration of new and existing payment products.
• Participate in sprint planning, product demos, testing and pilot phases, to ensure on time high quality delivery
• Work closely with the Head of Payments to review and monitor processing partners performance.

Requirements

• Working knowledge of industry best practices and operations within a high-volume payments environment
• Fintech, Payments, and a technical background.
• Self-motivated with the ability to quickly establish clear action plans and drive deliverables to completion

Good to Have

• Working knowledge of PBI, Tableau or other data analysis tools
• Technical writing skills
•  Keen eye for observation and trend spotting.