Jobs at MTN Nigeria

• Manager – Insurance Risk Management. Risk and Compliance
• Representative – Sales and Trade Development Njikoka.Sales and Distribution
• Administrator – Records.Human Resources
• Manager – Electronics Channel.Sales and Distribution
• Senior Manager – Sales and Trade Development Delta.Sales and Distribution

Manager – Insurance Risk Management.Risk and Compliance

• Ikoyi, Lagos, South West Region, Nigeria

JOB DESCRIPTION

• Reports To: General Manager – Risk Management
• Division: Risk and Compliance

Mission:

Provide assurance that critical assets across the OpCo business operations have adequate insurance coverage and are backed by effective insurance claim processes to support the OpCo’s objectives.
Responsible for administering, overseeing, controlling, and monitoring OpCo insurance requirements and transactions to prevent losses and/or minimize risks to physical properties and human resources from any unforeseen events, such as natural disasters, thefts, third-party damage, negligence, and wrongful acts, that deliver increased assurance, effectiveness, and efficiency.

Description:

• Manage the insurance sub-function to achieve strategic goals and ensure the effectiveness and adequacy of insurance policies and coverage at the OpCo.
• Implement the Group Insurance Framework for the OpCo within the second line of defense model to align with the group’s overarching risk management framework.
• Coordinate and monitor the quality of insurance effectiveness analytics and assessment reporting (including the efficacy of insurance coverage and cost, the claiming process, and critical asset coverage).
• Implement insurance internal processes, standards, and practices, and benchmark these against external best practices.
• Ensure that appropriate insurance coverage is in line with business requirements in the OpCo
  Evaluate the adequacy of the company’s internal insurance framework established for addressing vulnerabilities.
• Oversee that insurance systems, processes, and procedures are tested and validated on an ongoing basis, and identify weaknesses and potential risks.
• Rollout enhancements in the OpCo to Insurance systems, processes, and procedures, aligned to the overall risk framework and internal policies, aim for more effective coverage.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• Minimum 3-year Bachelor of Commerce Degree in Insurance and Risk Management/Financial Risk Management/Business Administration/Computer Science
• Membership in an affiliated body is advantageous (IISA).
• Professional qualification in insurance and risk management is advantageous.
• English and French (as an advantage)

Experience:

• 6–13 years’ experience, which includes:
• Minimum 3 years of management experience, with at least 3–5 years in an insurance and risk environment, in a medium to large organization
• Experience in managing complex insurance structures and deals
• Experience working across diverse cultures and geographies(as an advantage)
• Understanding emerging markets is advantageous.

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Representative – Sales and Trade Development Njikoka. Sales and Distribution

• Location: Anambra State, Nigeria

JOB DESCRIPTION

• Reports To: Senior Manager – Sales and Trade Development Enugu
• Division: Sales and Distribution

Mission:

To manage and develop trade infrastructure and the channels of distribution especially retailers to ensure MTN dominance at retail in the assigned territory.

Description:

• Confirm that sub dealers and dealer branches are contacted and stock receipt/movement verified.
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 – 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions

Education:

• First degree Preferably social sciences
• Fluent in English

Experience:

• 1–3 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment

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Administrator – Records. Human Resources

• Lagos Office (Falomo Round about, Ikoyi)

JOB DESCRIPTION

• Reports To: Manager – Employee Services
• Division: Human Resources

Mission:

Responsible for database management, monitoring employees’ information, input of accurate employee data, and records in the HR filing room.

Description:

• Organize, maintain, and review all physical and system-based employee records, i.e., all employee records of entry, life events, and exit.
• Manage all employee supporting leave documents (e.g., compassionate, examination, paternity, maternity, sick, study, voluntary unpaid and involuntary unpaid leave) and track prolonged sick leave.
• Assist in managing the confirmation process as it relates to sending out referral requests, tracking receipts, and preparing the confirmation summary.
• Prepare reference and introduction letter requests and update the database accordingly.
• Escalate and track issues relating to the administration of employee records.
• Auditing of information and records created and stored physically and electronically.
• Ensure hard copy documents are scanned, filed, and saved on the Employee Services portal for completeness and easy retrieval.
• Oversee the organization’s records from creation and preservation through disposal.
• Creating and maintaining a company database to ensure quick retrieval of information.
• Provide comprehensive, effective, and efficient administrative support on all matters relating to employee records.
• Providing the necessary support to ensure the accountability, transparency, and regulatory requirements of the organization are met as it relates to employee records.
• Prepare weekly or monthly reports as required.
• Participate in projects that include the development of business processes and procedures for the collection, input, and maintenance of employee records.

Education:

• Fluent in English
• A first degree in any related field

Experience:

• 1–3 years of experience in an area of specialization, with experience working with others
• Experience working in a small to medium organization

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Manager – Electronics Channel.Sales and Distribution

• Lagos Office (Falomo Round about, Ikoyi)

JOB DESCRIPTION

• Reports To: Senior Manager – Channel Management
• Division: Sales and Distribution

Mission:

• To define, develop, and support the Electronic Air Time sales strategy for MTNN.
• To plan and manage the distribution of products through MTNN sales channels.

Description:

• Develop compelling business cases for investment within relevant verticals to assist in clearly identifying return on investment and risk.
• Drive the integration of channel strategy with the overall Sales & Distribution strategy, develop action plans for achieving targets and ensure effective execution of plans.
• Review and analyse channel operations and performance, and ensure effective utilization of channels through optimum product availability and distribution within sales channels.
• Develop criteria for evaluating potential and existing distribution channels, define performance criteria for dealers, and allocate volume targets per sub-region, as well as target guidelines for data bundles with respect to network availability.
• Research the market and competition to provide insight on market trends with respect to products, identify new opportunities for sales and revenue, and maintain a prospect list per region for target marketing.
• Liaise and attend meetings with other functions necessary to perform duties and aid business and organizational development.
• Conduct research and trend analysis of the market and competition in order to prescribe the necessary demographic split in terms of resources, terminals, and SIMs and identify new opportunities for sales and revenue.
• Develop and drive enforcement of operational guidelines for the direct sales team.
• Monitor and prepare periodic reports on channel profitability, data bundles, and sales performance trends, and generate periodic channel assessment reports for channel performance reviews.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Identify the training requirements of team members, develop a program to address knowledge gaps, and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules

Education:

• First degree in any related discipline
• Fluent in English

Experience:

• 6–13 years’ experience, which includes:
• A minimum of 3 years’ experience in an area of specialisation; with experience in supervising or managing others
• Experience working in a medium- to large organization
• Experience in fast-moving consumer goods (FMCG and retail)
• Experience in financial management and profitability of SME.

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Senior Manager – Sales and Trade Development Delta.Sales and Distribution

• Location: Km7 Benin Asaba Road Agbor

JOB DESCRIPTION

• Reports To: General Manager – Regional Operations East
• Division: Sales & Distribution

Description

• Provide leadership to the sales and distribution team in the region.
• Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
• Co-ordinate the regional engine room – a platform for cross-functional integration and collaboration in the region.
• Drive execution of MTNN’s retail agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
• Execute the wholesale channel strategy in the region – relationship building with channel partners, execution of the loyalty programs, partner profitability and credit management.
• Ensure a consistent customer experience across all retail formats in the territory.
• Responsible for the regional OPEX and P&L.
• Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
• Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
• Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
• Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.
• Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
• Liaise with regional Stock/Inventory team to review sales and distribution performance (including stock availability) and submit
• Monthly, quarterly and yearly stock forecast for the region, across channels.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Develop strategies and champion customer centric culture across the region and develop/reform relationships with MTNN’s internal and external customers to transform MTNN’s revenue.
• Drive an increase in MTNN’s Net Promoter Score
• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimization etc.) to drive efficiency gains to ensure at least 5% reduction in regional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.

Education:

• A first degree in Economics, Business Administration, or any Social Science discipline
• Possession of a post graduate degree maybe an added advantage
• Fluent in English and regional language

Experience:

• 9 – 17 years’ work experience comprising:
• Managerial track record of 3 years or more in relevant sector/industry
• Sales experience in an FMCG environment, Services industry/Logistics environment
• Experience working across diverse cultures and geographies
• Telecoms experience would be an added advantage

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