The role is responsible for developing and managing robust, scalable alternate cheap/zero rated customer self-service channels.
Focusing on customer empowerment, business intelligence and analysis on alternate channels to ensure increased customer usage and to drive initiatives that increase usage on services available with minimum human interaction.
Responsibilities
Conceptualization, development and implementation of the self-service applications over Web, IVR & SMS to reduce call volumes into the call center.
Join our mission to create Nigeria's largest talent-marketplace! 🌍 Take the first step by clicking the sign-up button to embark on this exciting journey with us. 🚀 Let's build together!
Ready To Get Started
Discover endless opportunities for talented professionals in Nigeria at the most affordable price to make the most of your time and money on a secure platform. Welcome to a New Era of Work!