About Us
Access to reliable, modern, and affordable energy is a basic human right. Yet over 3 billion people in Africa and Asia still don’t have it, with women the most negatively impacted. When communities get electricity, incredible things can happen. That’s where Husk Power comes in. We generate and distribute renewable electricity that leads to prosperity in rural communities. And in the process, we replace polluting and expensive diesel generators with climate-resilient, clean energy infrastructure.
Husk is the world’s leading community solar mini-grid company, operating the largest, lowest-cost fleet across two continents – Asia and Africa. We offer a range of clean energy services, including power and appliance sales, rooftop solar installation for rural commercial & industrial (C&I) customers, agro-processing hubs, EV leasing, clean drinking water, and much more. We serve households, businesses, farmers, health clinics, schools, women, and youth entrepreneurs, entirely from renewable energy – 24 hours a day, 7 days a week.
Husk is a growth-stage company with plans to build 5,000 mini-grids, benefit tens of millions of people and avoid 700 million gallons of diesel by 2030. Our solutions serve off-grid communities but are also grid-compatible and can be rolled out quickly and cost-effectively to support national electrification plans.
Husk Values
Safety; Honesty and Integrity; Mutual Respect; Frugal Innovation; Quality and Reliability; Excellence as an Attitude; We > I; Fail Fast and Learn Faster.
Husk is an equal opportunity employer and is committed to diversity and inclusion and welcomes all applicants regardless of age, disability, gender, marital status, pregnancy and maternity, race, or religion. Husk is committed to improving gender balance within its teams in India and globally. Female candidates are therefore highly encouraged to apply even if not all requirements are met.
Benefits
Husk offers flexible working conditions with employee benefits that are in line with global best practices. These include clear career growth planning, transparent annual review processes that are gender inclusive, maternity, and paternity leave, gender-inclusive workplace conditions, family health insurance, and frequent training to assist the employees to grow in and to the next roles. Husk does not believe in micromanagement and encourages its employees to have a healthy work-life balance, hence giving them the freedom to manage their workload to be compatible with their lives.
Role Summary
Husk is seeking a Customer Engagement Manager, who will be responsible for developing and implementing strategies to enhance Husk’s customer satisfaction, loyalty, and retention. The individual will oversee the customer engagement function and work collaboratively with cross-functional teams to drive customer-centric initiatives. Your goal will be to optimize customer experiences at every touchpoint and foster long-term relationships with our customers. This role involves developing strategies, extensive data gathering and analysis, setting goals, implementing CRM software, and creating benchmarks to ensure efficient operations and optimize customer experiences.
This position provides the opportunity to join a growing team that is changing the face of rural electrification in Nigeria and India. The ideal candidate should have a positive attitude, be a team player, believe in Husk’s values, have an inherent curiosity to find creative solutions for problem-solving, and have an appetite for growth.
Key responsibilities:
Required Skills & Attributes
Location and Travel
This role is based in Abuja, Nigeria. Travel/availability is required for at least 7 days per month, to speak/meet with customers and obtain their feedback on a regular basis.
Salary
NGN300,000 to NGN500,000, based on experience.
Women candidates are encouraged to apply.
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