Operations Coordinator at Altara Credit Limited

Altara Credit Limited (“Altara”) is a Nigerian consumer and business services venture. Our core value proposition is to improve the quality of life for the average Nigerian by driving financial inclusion. Altara is built on serving the underbanked and the otherwise financially excluded. Our debut service is “buy now, pay later” where we allow formal & informal sector workers, and SME owners to purchase a variety of products and equipment for their homes and businesses but instead of paying for the products in full upfront, pay a small amount over time.

We are recruiting to fill the position below:

Job Position: Operations Coordinator

Job Location: Ibadan – Oyo and Abeokuta – Ogun
Employment Type: Full-time

Description

• We want to hire an “Operations Coordinator” to join our team. This is a role where you will report directly to the Performance Excellence Analyst. The ideal candidate for this role is someone who possesses exceptional communication and interpersonal skills to interact with clients.

Job Responsibilities

• Identifying and onboarding potential new clients for recovery business
• Coordinates all aspects of the day-to-day operations of the Showroom
• Achieves the Collections set targets for locations managed
• Training and coaching of collections team members
• Coordinates the setup and organisation of showrooms (Collections and Recovery)
• Tracking Performance of Team Members
• Providing Feedback on activities of operations to Management
• Driving the performance of the collections team
• Handle escalations from customers and the collections team
• Take action to encourage timely debt payments
• Report on collection activity and accounts receivable status.
• Participate in all internal meetings related to the Operations

Requirements

• Interested candidates should possess a Bachelor’s Degree
• Minimum of 2 years of experience in a Financial Services Organization with at least 1 year of leadership experience
• Familiarity with laws related to debt collections
• Great communication skill
• Great at time management, multitasking and prioritization skills
• Good decision skills
• Comfortable working with targets
• Excellent knowledge of Microsoft Office tools
• Strong Analytical skills
• Problem-solving skills
• Strong commercial leadership skills with proven capability of working in a matrix environment.

Salary and Benefits

• N100,000.00 – N120,000.00 / Month
• Paid time off (leave days)
• Health Insurance
• Pension Plan
• Opportunity to work in a growing company with talented individuals