The Ideal professional ensures that all assigned reports are accurately and timely reconciled to show a true and fair view of processed transactions with partner organizations including banks, payment processing networks, and service providers.
Facilitate complete and accurate processing of settlement figures for all transactions / products by ensuring that required due diligence is performed.
Operate and monitor the critical backend payment processes that allow the organization to deliver an industry-leading payments experience to merchants, Banks, and 3rd party partners.
Key Responsibilities
Perform reconciliation for the Products and Partner settlement and provide a report to Lead, reconciliation, and settlement
Identify and resolve settlement discrepancies and outstanding.
Identify and recoup funds from Technical Payment glitches
Attend to all queries from clients on payments and ensure they are resolved promptly
Liaise with the Bank Settlement team to ensure reconciled funds are transferred to the account
Contribute to and maintain system standards within Opay’s payment service
Carry out income/fees reconciliation with Settlement banks, Acquirer processors Payment service providers, NIBSS, and other clients and ensure value is transferred to the Opays account promptly
Perform daily/weekly analysis of bill payment data: Trends, failure rates, etc and extract Business Intelligence from payment data
Ensure daily reconciliation of and correct postings into Recons template of Opay Products and other electronic channels transactions
Verify the incoming and outgoing payment reports
Processing Settlement to Merchants
Resolution of Customer issues
Daily management of our dispute management process on behalf of our merchants and acquirers across the continent
Provide email and phone support to acquirers and merchants for any dispute-related issues
Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
Provide email and phone support to merchants for any refund-related issues
Proactively spot glitches or bugs observed with Opay’s internal disputes or refunds tool and work with relevant product/Engineering teams to ensure they are resolved as quickly and possible
Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
Regularly compile and share insights and trends gleaned during the dispute management and refunds process
Any other functions as assigned by Management/Supervisor
Requirements
Candidates should possess minimum of a B.Sc Degree in Accounting or related courses.
Minimum of 3 years working experience in cards/mobile/payment finance, fully integrated into all aspects of settlement and daily reconciliation process
Detailed understanding of the operational aspects of payment cards, mobile payments, and the banking industry.
Previous experience within a Reconciliation, Settlement, or Middle Office environment.
Join our mission to create Nigeria's largest talent-marketplace! 🌍 Take the first step by clicking the sign-up button to embark on this exciting journey with us. 🚀 Let's build together!
Ready To Get Started
Discover endless opportunities for talented professionals in Nigeria at the most affordable price to make the most of your time and money on a secure platform. Welcome to a New Era of Work!