Relationship Manager, Retail Banking (Lagos & Southwest) at First Bank of Nigeria

JOB DESCRIPTION

DUTIES & RESPONSIBILITIES 

▪ Supervise activities of retail marketing staff to ensure timely and efficient service delivery to customers. 

▪ Promote the sales and service culture through coaching, guidance and staff motivation 

▪ Ensure achievement of monthly and annual targets 

▪ Approve expenditure for the branch marketing team within limits 

▪ Ensure branch operating cost is within approved budget 

▪ Ensure zero tolerance for inactive/dormant accounts 

▪ Manage all staff in the team to achieve increased value creation, volume of business and enhanced profitability for the bank 

▪ Ensure effective risk asset appraisal, disbursement and monitoring 

▪ Provide timely and accurate reports in prescribed formats and intervals 

▪ Ensure excellent working relationship with the branch operations staff 

▪ Perform all other duties as assigned by the Group Head.

JOB REQUIREMENTS

Education

Minimum Education: First Degree or its equivalent in any discipline preferably business-related.

Higher Degrees (MBA)/Professional Certificate will be an added advantage

 Experience

Minimum of 5 years relevant experience and at least 2 years in management position with responsibility in Retail & marketing units, relationship management, product management and Marketing and retail sales.

Knowledge

Financial advisory

Good Knowledge of the business environment

Credit/Risk Management

Banking structure, policies, and procedures

Banking Operations, Products & Services

Customer Service

Marketing/ Sales 

Business/ Product Development

Budget Planning & Control  

Financial Analysis Business/ Operational Strategy

Strategic Business Planning

Note: Only shortlisted applicants will be contacted.