Reliance Care Officer at Reliance Health

About the job

We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.

Key Responsibilities:

• Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude
• Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information
• Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction
• Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system
• Convince inbound prospects to buy our health insurance products or use any of our services
  

Requirements

Skills Required:

• HND / B.Sc degree
• Must have completed NYSC
• Basic proficiency in the use of Microsoft Office tools
• Willingness to work on a shift basis and on weekends
• You have at least 1-year experience within a Customer Service or Customer Success role (added advantage if its a bank) or ideally within the Healthcare industry (HMO)
• You possess excellent interpersonal as well as written and verbal communication skills
• You possess strong analytical skills and are comfortable dealing with numerical data
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast-paced environments
• Added advantage if you have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology etc)
  

Benefits

• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Unlimited leave days
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance